Delivery Terms

Delivery Information

Delivery times, charges & destinations

The delivery charge is based on the total value of your order, where they are to be delivered to and the size/weight of your parcel.

NCCO International Limited is committed to keeping its delivery charges as low as possible for customers, therefore, we have a select number of freight forwarding companiesin order to offer our customers a more flexible delivery service.

We regret we are not currently able to offer standard delivery to other destinations outside of the United Kingdom. Please contact our customer services department at store@ncco.co.uk  with any requirements for deliveries outside of the UK.

Delivery will normally be made between the hours of 08:00 and 19:00 and may require a signature.

Standard delivery

Any orders that are placed with standard delivery are sent on an economy service and we would expect you to receive your order within 72-hours of it being despatched from our warehouse.

Please note that we cannot tell you in advance which courier will be delivering your order. Your despatch confirmation email will let you know how your order has been sent and will provide you with tracking information if it is available.

Important Information

Some deliveries require a signature on delivery.

If you are not in when the courier attempts to delivery your order a card will be left that tells you who to call to rearrange delivery.

Unfortunately, we are not able to deliver to BFPO or PO Box addresses - if you specify a BFPO or PO Box address, we may have to cancel and refund your order, unless we can arrange an alternative delivery method.

If you are not in on the first delivery attempt, the carrier will attempt to leave your goods with a neighbour with all items that require a signature on delivery or in a safe place on orders that do not require a signature. The carrier will leave you a card informing you of where your goods have been left or who to call to rearrange delivery.

In the unlikely event that the carrier is unable to locate your address, or there is no-one available to receive your delivery, the goods will be returned to the carrier's depot and attempts will be made to contact you to obtain further details. This can be achieved much quicker if you have provided us with a mobile telephone number.

If we are unable to contact you the goods will eventually be returned to NCCO International Limited. A charge may be applied to re-deliver the goods. If the failed delivery was due to error on the part of NCCO International Limited or our carrier no additional charges will be made.

Deliveries Direct from NCCO International Limited Suppliers

Some products on our website are delivered direct from our Suppliers or Manufacturers. For these products, our delivery promise varies according to the individual Supplier. Please refer to the product information on the website for further details.

If for any reason your delivery should not arrive please contact us at store@ncco.co.uk quoting your order number and date the order was placed.

If your order contains both NCCO International Limited stocked products & Direct Despatch products, you will receive multiple deliveries but will only be charged one delivery charge based on the total order value.

We cannot guarantee that these multiple deliveries will be made on the same day due to the different lead times from our Suppliers.

Delivery Restrictions

If you try to order a restricted item for delivery outside the UK mainland, you will be presented with an error message during checkout that will ask you to remove the item from your basket.

Important Customer Advice

The following guidance will help you receive your order as quickly as possible, making shopping with NCCO International Limited a more pleasant experience!

• Your delivery address does not have to be your home – we will happily deliver to work addresses and to your friends/family/neighbours.
• You can set up multiple delivery addresses in your online account, enabling you to choose the best address for each order.
• You will receive an order confirmation email shortly after placing your order.
• Register your mobile phone number – in the unlikely event that your address cannot be located this will enable us to contact you much quicker for further details.
• Delivery times may vary – so check the delivery information above for guidance on how long you can expect to wait before receiving your order. We will endeavour to try and beat these times whenever possible.
• Our customer service team are here to help! – if you are having problems you can speak to our helpful Customer Service team for advice and support.

What to do if your order has not arrived

If for any reason your delivery does not arrive within the promised timeframe, please contact our Customer Services Team, quoting your order number* and date the order was placed.

We do ask for you to wait until the promised timeframe has elapsed before contacting us because it is rare that we do not deliver on time.

*Your order number can be found on your order confirmation email and will look like "xxxxxxxxxx[MS1] "

Electrical Recycling

Recycling your old electricals is easy!
Did you know you can recycle your electrical and electronic devices for free at your local recycling centre?

Unwanted electrical equipment is the UK's fastest growing type of waste.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you do not recycle electrical equipment will end up in landfill where hazardous substances will leak out and cause soil and water contamination – harming wildlife and human health.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheelie bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of waste electrical items.

How are we helping?

In the UK, distributors including retailers must provide a system which allows all customers buying new electrical equipment the opportunity to recycle their old items free of charge. As a responsible retailer, we have met the requirements placed on us by financially supporting the national network of WEEE recycling centres established by local authorities. This is achieved through membership of the national Distributor Take-back scheme (DTS) and is the method of compliance for the vast majority of UK retailing.

For more information on WEEE recycling and to locate your nearest recycling centre please visit www.recycle-more.co.uk.

Waste Batteries

Under the Waste Battery Regulations, NCCO International Limited are now offering a take back scheme for all portable waste batteries. You can return your waste batteries to our business premises in person (please do not post). Alternatively, you can find your local waste portable battery recycling facility at www.recyclenow.com

Most supermarkets and shops that sell batteries will have collection bins for used batteries, and some town halls, libraries or schools may also set up collection points. End-users may find stores in their local area more accessible.